Hotel Estação

Privacy Policy

We ask our customers to read this policy document carefully before sharing their personal information with us. By visiting the website www.hotelestacao.com, guests accept the practices described in this policy document.

This user data protection summary describes the collection and use of information and personal data in accordance with GDPR (General Data Protection Regulation) and/or our local laws and regulations.

Pateos da Foz, Empreendimentos Turísticos, Lda. reserves the right to amend the privacy policy. Guests who are asked to visit our website frequently should review the privacy policy and terms of use to stay informed of recent changes.

Personal information collected by Pateos da Foz, Empreendimentos Turísticos, Lda.
We collect information about the guest for two reasons: firstly, to process their reservation and secondly, to provide the best possible service. The type of information we collect includes:

  • Your name
  • Address
  • Telephone number
  • Email address
  • Location data
  • Credit card details (these are not stored in any online database)

Guests have the right to modify or restrict (stop any activity) the processing of their personal information for any marketing-related activities. Guests may choose to be removed from our database by using the "Unsubscribe" option at the bottom of our email messages or by sending an email to estacao@hotelurban.pt.

How does Pateos da Foz, Empreendimentos Turísticos, Lda. share the personal information collected from its guests, including with third parties?

To ensure you receive the same level of service at Hotel Estação, we may share your personal information with hotel staff, who are responsible for providing you with these services. In doing so, Pateos da Foz, Empreendimentos Turísticos, Lda. will ensure that guests' personal information is handled in accordance with this policy.

  • If a corporate credit card is used, billing information may be shared with the employer.
  • We may use third-party service providers to deliver certain products and services, such as credit card billing, reservation services, call center services, bulk mailing services, for which personal information is necessary. These parties are contractually prohibited from using the personal information for purposes other than those specified by Pateos da Foz, Empreendimentos Turísticos, Lda.

We may provide non-personal information to certain service providers for them to use in aggregate form in order to fulfill their contractual obligations to us. Pateos da Foz, Empreendimentos Turísticos, Lda. expressly prohibits the sale or transfer of any information to any external party by these service providers.

  • Pateos da Foz, Empreendimentos Turísticos, Lda., with or without prior notice to its guests, may be required to share some information about guests to comply with applicable law or respond to government inquiries or requests from public authorities, or to comply with a valid legal process, to protect the company’s rights, privacy, security, or property, or that of its guests, employees, or the public, or to allow us to pursue available remedies or limit the damages we may suffer, or to respond to an emergency.

Non-personal or anonymous information collected

Information that does not personally identify a guest is referred to as non-personal or anonymous information. When guests visit and interact with our website or with third parties contracted by Pateos da Foz, Empreendimentos Turísticos, Lda. to provide services, non-personal information, such as the list of websites visited by the guest, may be collected.

Technologies such as cookies may be used to help deliver content according to guests' preferences, to help process their reservations or other requests. Although this cannot be used to reveal your identity, this information will identify the browser used by the guest on our servers when visiting our website. To remove cookies from a computer at any time, guests can delete them using their browser.

Occasionally, we may allow third-party advertisers to advertise on our website. These third-party advertisers may use technologies such as cookies and pixel tags to track the advertisements that the guest's browser has viewed and the pages they visited on the websites. Pateos da Foz, Empreendimentos Turísticos, Lda. has no control over the use of this technology or the resulting information and is not responsible for any actions or policies of these third parties.

Disclosure of information

We may disclose your personal information if we believe it is necessary or appropriate:

  1. Under applicable law, including laws outside your country of residence;
  2. To comply with a legal process;
  3. To respond to requests from public and government authorities, including public and government authorities outside your country of residence, for national security and/or law enforcement purposes;
  4. To enforce our terms and conditions;
  5. To allow us to pursue available remedies or limit the damages we may suffer.

Personal Data Security

We collect/store your personal data through our website, but we also collect and use your personal information when you visit or stay at our hotel or request any of our services. This is solely for our internal use, and we do not share your personal data with anyone. For any questions related to privacy/data security, please feel free to contact us at estacao@hotelurban.pt.